Sticky
Geo-fenced offers

Your card turns up on their lock screen while they are around the corner.

You paid to get that customer through the door once. Since then they have driven past you plenty of times without thinking about it, because nothing reminded them. A geo-fence is the reminder. The card already sitting in their Apple Wallet carries the locations you choose, and when they are near one, the message you wrote for it arrives on the lock screen.

Month-to-month · No setup fee · Live in 14 days

How it works

Apple Wallet already updates a pass based on where the phone is. That is how a boarding pass surfaces when you reach the airport. Sticky uses the same handling: the pin you place travels with the card, and the customer sees your message when they are inside the zone. If their phone is in their hand as they drive past, it is on the screen.

There is no app to install, no separate location permission for your store to ask for, and no hardware in the shop. The customer added a loyalty card. Everything else is the phone doing what it already does.

This is what the customer gets. No app badge, no inbox, no carrier in the middle of it.

Where to put a fence

A fence is closer to a sign you leave up than to a campaign you send. It runs for weeks and the same people pass it repeatedly, so the message wants to be a standing offer rather than a two-hour flash deal that will still be on lock screens next month.

Point at a fence to see the kind of place it covers.

Your own storefront

Turn a drive-past into a visit while they are still on the block.

  • Your own storefront

    Turn a drive-past into a visit while they are still on the block.

    The one fence every store starts with, and the one worth the most attention. Point it at every card and leave it up. Change the message when the stock changes rather than on a schedule: a member who passes you four times a week will notice the same sentence by the third pass, and a fence they have learned to ignore is worse than no fence at all.

    • Around the corner from us. Your points are on your card, and the new drop landed this morning.
    • In the neighbourhood? Show your card at the counter for your member price.
  • Competitor stores

    Be the second option they see, before they park.

    Write what only a member gets, never what the other store is missing. A balance already sitting on a card beats a discount somebody would have to sign up for, and it is the one thing a competitor cannot answer at the counter. Expect the fence to be returned: see the two-way fence below.

    • Two blocks east. Same brands, member pricing, and the counter is usually clear.
    • Your points work here. Show your card and we will take it off today.

    Several states and provinces restrict advertising aimed at another licensed retailer, and some restrict any advertising within a set distance of a school or a treatment centre. Check the rules you operate under before you drop this pin.

  • Restaurant strips and drive-thrus

    Reach them while they are already stopped and waiting.

    The best of these sit where somebody is stationary with a phone in their hand. A drive-thru queue, a patio, a takeaway counter. Mention the walk, because distance is the whole argument: two doors down is a reason to come now, nearby is not.

    • Parked next door. Pick up on the way out, your member price is already on your card.
    • We are two doors down and open until 10.
  • Shopping centres and retail strips

    Sit inside an errand they are already running.

    Shopping centres are where order-ahead earns its place. Somebody with a car parked and an hour to spend is the easiest yes on this list, so lead with how little time you will cost them rather than with the size of the discount.

    • Already out? We are in the same lot. Your rewards are on your card.
    • Add us to the trip. Order ahead and it is bagged when you arrive.
  • Venues, parks and event grounds

    Catch them on the way there, not on the way home when you are shut.

    Fence the approach rather than the venue: the car parks, the transit stop, the strip people walk in from. A message at the gate arrives after the decision is made. Put the zone up a few days early and take it down after, so it never outlives the thing it refers to.

    • Heading to the show? We are on the route and we close at 10.
    • Your card works up the street. Stop in before the gates open.

    Public consumption is illegal in most places we operate. Write these to bring someone into the store, never to suggest using the product where they are standing.

  • Pop-ups and markets

    Turn a weekend stand into a card that is still in the wallet on Tuesday.

    A stand collects cards from people who may never pass your store. Fence the stand for the weekend, then point a second fence at your own door aimed only at the cards added there, so the follow-up reaches the people who met you at the stall and nobody else.

    • Thanks for stopping by the stand. Your card works at the store all week.
    • Found us at the market? The same member price is on at the shop.
  • Rest stops and border crossings

    Be the planned stop on a drive somebody is already making.

    Highway fences run on intent rather than impulse: somebody on a long drive is deciding where to stop, not whether to shop. Order-ahead is the whole offer. Give the exit, not the street address.

    • Last stop before the highway. Order ahead and it is ready when you pull in.
    • Crossing today? We are the first shop past the exit.

    Do not write anything that reads as an invitation to carry product across a state or national border. That is the operator’s licence on the line, not ours.

Plays operators run

A pin on a map is the easy part. These are the patterns worth copying, including the one that shows up a month after you fence a competitor and the one where the fence is not yours at all.

The two-way fence

You fence a competitor. Within a month, they fence you back.

This is the normal outcome, not the failure case. Geo-fencing is cheap to copy, so any street with two good operators on it ends up with both messages landing on the same pavement. Planning for that from the start is what separates a fence that keeps working from one that gets neutralised in a quarter.

What settles it is not who bids higher. Neither of you is bidding. It is which message is worth more to the person holding the phone, and a member who already has a balance with you is holding something the other store cannot match on the spot. That is why the copy points at the card rather than at the competitor: a discount they would have to sign up for is a worse offer than points they already own.

The tell that you are doing it wrong is a message that only makes sense if the reader knows who you are competing with. Write it so it would still read well if it arrived while they were standing in your own car park.

Point at what the member already holds, not at what the other store lacks.

This is the play most likely to run into a rule. Several jurisdictions restrict advertising directed at another licensed retailer, and many set a minimum distance from schools and treatment centres. Check before the pin goes down.

The brand window

A vendor wants a month in your stores. The fence is the part they cannot buy anywhere else.

Brands already pay for placement in your shop: the shelf, the counter card, the budtender training. A geo-fence is the same kind of inventory, and it is the only piece of it that reaches somebody who is not in the room yet. A brand running a drop can have the window around your door for as long as the promotion lasts, and you take it down when it ends.

Keep the reward yours. The brand supplies the reason to come in, the member price and the points stay on your card, and the message should read as your store telling a member about something good rather than as an advert you were paid to forward. A member who works out that the second kind is happening stops reading the first kind too.

Run it as its own zone rather than editing your standing one. A separate zone can be pointed at a subset of cards, switched off on the last day of the promotion, and reported on without disturbing the fence you rely on all year.

The brand brings the reason. The reward stays on your card.

The neighbour trade

Two businesses that are not competing agree to sit on each other’s doorstep.

The coffee shop across the road, the record store, the tattoo studio, the venue. None of them sells what you sell, and all of them have a queue of people standing still within a block of your counter. Each side points a fence at the other and writes a message that is worth reading to somebody who came for the other thing.

It works because the trade is symmetrical and costs neither side anything. It stops working the moment one side writes a message that is really an advert for itself. The useful version names the neighbour: a member who hears "grab a coffee across the road and come see the new drop" believes the second half more because of the first.

Name the neighbour. A recommendation reads better than an offer.

The winback ring

The same pin as your storefront, pointed at the people who stopped coming.

Your standing fence talks to everybody, which means it mostly talks to regulars who were coming anyway. A second zone on the same address, pointed only at cards that have gone quiet, reaches a different person entirely: somebody who used to shop with you and still walks past.

The message can be blunter than your standing one, because the reader has nothing running. It is the one fence where naming the gap is fair, and it is worth writing as a person rather than as a promotion.

Same pin, different audience. The segment is doing the work.

The second-store launch

Open a new location and the hardest part is telling the right people.

When a second store opens, the members who should hear about it are the ones who already live or work near it, and you cannot tell who those are from a home address. A fence on the new store, pointed at every existing card, finds them by walking past it.

Leave it up longer than a launch campaign. The first month catches the people who happen to pass; the six months after that catch the people whose routine changed.

Geography finds the right members faster than your list does.

Setting one up

Five fields, once per zone, under Loyalty and then Geo Location. The phone on the right of the screen previews the message on a lock screen while you type it, so you approve what the customer sees rather than imagining it.

  1. Name the zone

    What you will recognise it by in the list later. "Queen St competitor" beats "Location 4" when you have eleven of them running.

  2. Type the address

    Any address. Your own store, someone else’s, a venue, a rest stop on the highway.

  3. Place the pin

    Click the map, drag the pin, or use your current location. The coordinates update under the map as you move it, so you can see exactly what you covered.

  4. Choose which cards it covers

    Point the zone at every card, or at one of them. A fence on a competitor reads differently to a lapsed member than it does to a Friday regular.

  5. Write the message

    The phone preview beside the field shows the message on a lock screen as you type it. What you see there is what lands.

There is a walk-through of the map and the message editor in the Help Center.

Wallet push draws no credits

Every message in this section reaches the phone through the wallet, which costs nothing to send and is unlimited under fair use. It does not come out of the credits you spend on email and text, so a fence you leave running for a year does not build a bill in the background.

How many zones you get is part of your plan, and plans are quoted on the call against your store count, your volume and your channel mix. If the math does not work on your store, we would rather tell you on that call than after you have signed.

  • Wallet push costs $0 and is unlimited under fair use
  • Fires from the same journey as your email and text
  • Changes reach cards that are already in wallets

What the rules ask of you

A geo-fenced message is advertising, and it answers to the same rules as anything else you send. Two of those Sticky handles for you. The third is yours.

Send window
8am to 9pm in the recipient's local time, set per state and province.
Age gate
21+ in the US, 19+ in Canada, 18+ in Alberta, recorded at sign-up.
Where you may fence
Yours to check. Some jurisdictions restrict advertising aimed at another licensed retailer, and many set a minimum distance from schools and treatment centres. The product will let you place a pin the rules in your state may not.

More on what you can and cannot say in the compliance guide.

Questions we get

How big is the geo-fence radius?

That is the phone’s decision, not ours. You place the pin; iOS works out when the customer is close enough for the card to be worth surfacing, using the same location handling it applies to every other pass in the wallet. We would rather tell you that than publish a distance we cannot stand behind.

Do customers need to download an app for this to work?

No. The card sits in Apple Wallet, which is already on the phone. There is nothing to download, no account to create, and no separate location permission for your store to ask for.

Is this compliant for cannabis businesses?

A geo-fenced message is advertising, and it answers to the same rules as anything else you send. Sticky applies your send window, 8am to 9pm in the recipient’s local time and set per state and province, and the age gate, 21+ in the US, 19+ in Canada and 18+ in Alberta. Where you may place a fence and what you may say inside it is set by your own state or provincial advertising rules.

Can I set geo-fences around competitor dispensaries?

The product will let you. Whether you should is a question for your own rules: several jurisdictions restrict advertising directed at another licensed retailer, and many set a minimum distance from schools and treatment centres. Check before you place the pin, not after.

What kind of places can I geo-fence?

Anywhere you can put a pin. Operators most often cover their own stores, competitors, shopping centres, restaurant strips, venues and event grounds, pop-up stands, rest stops and border crossings.

How many geo-fence zones do I get?

That is set per store when you are quoted, along with everything else on your plan. Your store count, your volume and your channel mix all move it, so the number comes out of the demo call rather than off a page.

What shows up in the notification?

The message you wrote for that zone, on the lock screen, attached to your card. The customer taps it and your card opens, with their points and rewards already on it.

Can I change my geo-fenced locations later?

Yes, from the dashboard, as often as you like. Changes reach cards that are already in wallets, so a zone you retire stops firing without anyone reinstalling anything.